Your Privacy Matters to Us

We collect information that you provide directly to us, including: • Personal identification information (name, email, phone number, address) • Payment information (processed securely through third-party payment processors) • Service preferences and booking history • Communication records (emails, phone calls, chat messages) • Device information and usage data when you visit our website We collect this information when you book services, create an account, contact us, or use our website.

We use the information we collect to: • Provide, maintain, and improve our cleaning services • Process bookings and payments • Send you service confirmations, updates, and receipts • Respond to your inquiries and provide customer support • Send marketing communications (with your consent) • Analyze usage patterns to enhance user experience • Comply with legal obligations and enforce our terms • Prevent fraud and ensure platform security

We do not sell your personal information. We may share your information only in the following circumstances: • With service providers who help us operate our business (payment processors, SMS providers, email services) • With cleaning staff assigned to your booking (name, address, service details only) • When required by law or legal process • To protect our rights, property, or safety, or that of our users • With your explicit consent • In connection with a business transfer (merger, acquisition, asset sale) All third-party providers are contractually obligated to maintain data confidentiality.

We implement industry-standard security measures to protect your personal information: • SSL/TLS encryption for data transmission • Secure, encrypted databases • Regular security audits and penetration testing • Access controls and authentication protocols • Staff training on data protection • Compliance with Kenya Data Protection Act 2019 While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Under the Kenya Data Protection Act 2019, you have the right to: • Access your personal data • Correct inaccurate or incomplete data • Delete your personal data ("right to be forgotten") • Object to or restrict processing of your data • Data portability • Withdraw consent for marketing communications • Lodge a complaint with the Office of the Data Protection Commissioner To exercise these rights, contact us at [email protected] or call 0739443244.

With your consent, we may send you: • Promotional emails about our services • Special offers and discounts • Industry insights and cleaning tips • Company news and updates You can opt out of marketing emails at any time by: • Clicking the "unsubscribe" link in any email • Contacting us at [email protected] • Updating your preferences in your account settings Note: You will still receive transactional emails (booking confirmations, receipts) even if you opt out of marketing.